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Terms and Conditions

Paragraph 1 Applicability, Contract Language

  • 1.  The following general Terms and Conditions (GTC) apply to all contracts concluded between you and us, the company.

    Kanebo Cosmetics Italy SpA, Piazza Sigmund Freud 1 – torre 2, 20154 Milano P.IVA: 12848510157 ( this online shop.

  • 2.  The languages available for the conclusion of the contract shall be Italian and English.

Paragraph 2 Applicable Law, Mandatory Consumer Protection Regulations

The law of Italy shall apply to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). Mandatory law, such as mandatory consumer protection law, remains unaffected. 

Paragraph 3 Conclusion of contract

  • 1.  The presentation of the products in our online shop does not constitute a legally binding offer, but merely gives an opportunity to place orders.
  • 2.  After selecting the goods and providing the required information about you, you can by clicking “Order now” in the last step of the order process make a binding offer for purchase of the goods displayed in the order overview. Immediately after submitting the order, you will receive an e-mail from us acknowledging receipt of your order, which however does not yet constitute the acceptance of your contract offer. A contract comes into existence between you and us once we confirm via e-mail the dispatch of the goods. Please regularly check the spam folder of your mailbox.

Paragraph 4 Technical steps up to the conclusion of the contract and correction of input errors

To place an order, start by adding the desired goods to the shopping cart. There you can always change the desired quantity or delete goods completely. Once you have placed goods in the basket, you can select samples and free gift wrapping after clicking on the button "Checkout". You will then be taken to shipping, where you can enter your information, especially the billing and shipping address. Next, you can enter the information about your payment method. Your entries (e.g. for the selected goods, for the billing and delivery address and for the means of payment) will then be displayed to you in an overview so that you can check and correct them again before you place the order by clicking on "Buy now". To cancel the order process, you can simply close your browser window. By clicking the confirmation button "Buy now" your declaration to submit a purchase offer within the meaning of section 3 (2) of these terms and conditions becomes binding.

Paragraph 5 Storage of the contract text

You will receive the contractual provisions together with information on the goods ordered including these T&Cs and the information on the right of withdrawal by E-Mail together with the confirmation of shipping.

Paragraph 6 Opening a customer account; Processing of your personal data

In our online shop, you may order goods as a guest or after opening a customer account. With a customer account, you do not need to enter your personal data every time you use our online shop, but you may log on to your customer account with your E-Mail address and your password before or during the order process. You will not be obliged to buy any of the goods offered by us only due to your registration. For information on the processing of your data, please read our data protection information, which you can find under the following link During your application for registration, you choose a password.

Paragraph 7 Payment Terms

The purchase price is due immediately after the order is shipped. The payment of the goods can be made via credit card, PayPal or Apple Pay. 

Paragraph 8 Delivery Conditions

We deliver the goods exclusively to addresses in Italy. Arising shipping costs are each listed in the checkout process as well as in our “shipping and delivery” link in the footer and are billed separately.

Paragraph 9 Right of Withdrawal

  • 1.  As a consumer, you have in accordance with the rules described in the attachment below a right of withdrawal. A consumer means every natural person who enters into a legal transaction for purposes that predominantly are outside his trade, business or profession.
  • 2.  Please note, that in accordance with applicable law we do not offer a right of withdrawal for contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if such goods were unsealed after delivery.
  • 3.  Please use the original packing material in the event of sending back the goods if the original packing material is still at hand. This does not limit your statutory right of withdrawal.
  • 4.  If you return the goods to us in connection with the exercise of your right of withdrawal, you must bear the direct costs of returning the goods.
  • 5.  Items purchased via the online shop cannot be returned in store. Should you have received a gift or samples with your purchase, you are not obligated to return the gift or samples. 

Paragraph 10 Warranty in case of purchasing goods

  • 1.  If the delivered goods purchased in our online shop are defective, you are entitled, within the scope of legal provisions, to request rectification, to withdraw from the contract or to reduce the purchase price and/or to claim damages.
  • 2.  The limitation period of warranty claims for the delivered goods is two years of handover of the goods. Any claims due to defects maliciously concealed by us will expire after the normal limitation period.
  • 3.  For individual products, we grant a voluntary guarantee over and above the statutory warranty. You will find information about this guarantee on the respective product page.

Paragraph 11 Limitation of Liability

  • 1.  We are liable for damages caused by intent and gross negligence which were caused by us or by our vicarious agents.
  • 2.  Further, we are liable for the negligent breach of obligations which were caused by us or by our vicarious agents, whose fulfilment is essential to enable the ordinary implementation of the contract, whose breach jeopardises the achievement of the purpose of the contract and on whose compliance you as a customer may rely on regularly (so-called cardinal duties) but limited to the replacement of the foreseeable and typical contractual damage.
  • 3.  The abovementioned exclusion of liability in (2) does not apply in case of damage of life, body and health as well as in case of breach of warranty. The liability pursuant to the product liability law also remains unaffected.

Paragraph 12 Online and Alternative Dispute Resolution; Severability Clause

  • 1. The European Commission provides a platform for online dispute resolution under We are legally obliged to provide this information; however, we do not participate in this type of dispute resolution.
  • 2. We are not obligated and not willing to participate in any alternative dispute resolution proceedings.
  • 3. Should individual provisions of this contract be invalid, this shall not affect the validity of this contract as a whole.

Information on the Right of Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us

Kanebo Cosmetics Italy SpA
Piazza Sigmund Freud 1 – torre 2
20154 Milano
Tel.: +39 331 1623618; e-mail:

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

You can also electronically fill in and submit the model withdrawal form or another unequivocal statement on our website you use this option, we will communicate to you an acknowledgement of receipt of such withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than within fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.

You must send back, hand over or return the goods immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract to our logistics company.

DACHSER Biebesheim GmbH
Lise-Meitner-Strasse 2
64584 Biebesheim am Rhein

The deadline will be met if you submit the send back of the goods before the period of fourteen days has expired.

You will have to bear the costs of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the examination of the condition, quality and functioning of the goods.

Withdrawal form

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