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Your comments and questions are important to us. If your inquiry cannot be answered by the FAQ's, please contact us using the Contact Form or call us on +41 800 11 33 66.

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Information on reviews

We do not carry out separate checks on reviews to ensure that the reviews shown are actually from consumers. All visitors to our website can submit reviews for our products. The submission of reviews is not tied to an user account or similar. All reviews go through Bazaarvoice's rigorous moderation process. The reviews are checked by a Natural Language Processing (NLP) tool and, if the content needs an additional review (e.g. suspected spam, inappropriate content), passed to Bazaarvoice’s human moderator. The human moderator will read and tag content for approval, rejection, or review. However, the product sentiment (whether positive or negative) is not decisive for whether a review is approved, rejected or reviewed. Detailed information on Bazaarvoice’s rigorous moderation process can be found here.

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Accessibility Statement

Last updated: 27th June 2025.

This accessibility statement applies to www.sensai-cosmetics.com/ch/en.

Here at SENSAI, we aim to provide a website that is accessible to all, regardless of the device you choose to use or any accessibility requirements you may have.

Accessibility features

While we are continually improving the user experience for everyone, here are just some of the ways we have worked toward improving the accessibility of our website:

You should be able to:
- use assistive technologies to interact with the website;
- navigate most of the website using a keyboard or speech recognition software;
- view an alternative description of images;
- view captions or transcripts for videos;
- stop moving elements; and
- turn sounds on and off.

The Web Content Accessibility Guidelines (WCAG) provides a wide range of recommendations for making web content more accessible. We regularly test our website against WCAG standard 2.1 level AA.

Compatibility with browsers and assistive technologies

This website is designed to be compatible with common assistive technologies and the latest version of major browsers.
With older browsers, some aspects of the website may not display optimally.

Testing Methods

We regularly test our website using automated tools, manual checks, and user feedback to ensure ongoing compliance.

Feedback

We welcome your feedback on the accessibility of our website. If you have any difficulties while using our website, you can contact our Customer Service Team:

by calling us on +41 800 11 33 66. Monday to Friday from 8am to 11am and 12.30pm to 4pm; or
by using our contact form here.

To help us understand your query, please include the following information when you contact us:

details of the issue;
the page (including the URL) where you encountered the issue;
details of the computer, software and assistive technologies you use (if any); and
any relevant documents, screenshots, or evidence relevant to the issue (if any).

We aim to acknowledge all queries within five working days. If you are not satisfied with our response, you can contact the relevant mediation body in your country of residence.

Federal Office for the Equality of Persons with Disabilities EBGB or relevant cantonal ombuds office.

Privacy

Please see our Privacy Policy for details on how we collect and process any personal data you might share with us when providing feedback.

This statement was prepared on 11 June 2025 and last reviewed on 11 June 2025.