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CONTACT

Your comments and questions are important to us. If your inquiry cannot be answered by the FAQ's, please contact us using the Contact Form or call us on +41 800 11 33 66.

Returns Policy

If you are not satisfied with your SENSAI E-Boutique purchase, you may return your items within 14 days of purchase, from receipt of delivery. For hygiene and safety reasons, sealed products that have been opened are excluded from return.

Returns will only be accepted via post and return postage costs are to be incurred by the customer. No returns will be accepted in store.

You will receive a full refund for the returned product/s value as well as the initial shipping costs. Refunds will be paid on receipt of goods and will be reimbursed using the same means of payment as you used for the initial transaction.

You can process your returns online, through your My Orders, under your My Profile. If you checked out as a guest, you can return your goods through the link in your order confirmation E-Mail.

If your product arrives damaged, you received the incorrect item or have an allergic reaction, please contact our Customer Service to process the refund.

For more detailed information on returns, please view our Terms and Conditions.

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