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Finding SENSAI Products

  • Where can I buy SENSAI products?

    To find your nearest SENSAI counter/shop, please refer to our STORE LOCATOR.
    For more details, please contact our local office in your country.
    If you did not find your country in Store List and our Local Offices List, please inquire using the form below. Please make sure to inform us of the country and specific area you are looking for.

  • Is it possible to purchase SENSAI products online / by mail order?

    We are sorry, SENSAI products are not available online / by mail order, directly from us. For inquiries concerning local online shopping operated by retailers, please contact our local office in your country.
    We strongly believe in personal counselling by our professionally trained SENSAI Advisers (beauty consultants). Therefore we do not currently have plans to offer our products online.
    We ask for your kind understanding towards this policy and deeply apologize for any inconveniences in this matter.

Other Product Related Questions

  • How long do SENSAI products last?

    Product quality will not change over 3 years or more if unopened and kept at normal conditions. Once opened, please refer to the PAO (Period After Opening) symbol which is indicated on the product itself and on the packaging, if any.

    * The PAO symbol, an open cream jar, indicates the length of time after opening during which the product should be used, in months. For example, "12M" is 12 months.

  • What ingredients are used in SENSAI products?

    Please refer to the complete ingredient list shown on the side of the product packaging.

  • Can you send me samples of your products?

    As we strongly believe in personal counselling, we kindly ask you to visit your nearest SENSAI counter/store. Our SENSAI Advisers (beauty consultants) will be happy to offer you the most appropriate samples for your skin type.

  • Can you send me a catalogue?

    Regrettably, we cannot send you a catalogue directly. Please consult your local SENSAI counter/store for available catalogue or brochure.
    (Please note that availability of catalogues varies depending on each counter/store.)
    To view the complete selection of SENSAI products, please go to the PRODUCTS section on this website.

  • How can I find the right products for me?

    In order to provide appropriate products for your skin type and need, please visit a SENSAI counter for counselling. Our trained SENSAI Advisers (beauty consultants) will be happy to assist you.
    We also have COUSELLING section on our website for your convenience. Based on your skin type and primary skin concern we will recommend you the most appropriate items and the best skincare programme.

  • Why has my favourite product been discontinued?

    We apologize for discontinuing your favourite products.
    We aim to provide products with the latest technology, which we are working to develop and improve each day. Sometimes we have no choice but to discontinue certain products in order to introduce new products with more advanced technology.

Job Applications / Careers

  • How should I apply for a job with SENSAI?

    SENSAI Cosmetics Inc. (Japan) is currently not recruiting new members and does not have the authority to recruit local employees.
    As all recruitments are locally done, please send a cover letter and resume to the office of the country you wish to work for.

  • How can I become a SENSAI Adviser (Beauty Consultant)?

    Please send a cover letter and resume to the office of the country you wish to work for. Sometimes, beauty consultants are employed directly by the stores. In such cases, please contact the store directly for available positions.

Other Inquiries

Your comments and questions are important to us. If your inquiry cannot be answered by the FAQ, please contact us using the form below.

Please visit your nearest SENSAI counter/shop.
Our SENSAI Advisors will be happy to offer products most suitable for you.

Use of cookies

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About cookies

We, SENSAI Cosmetics Inc. in Japan, use cookies on our webpages to improve our webpages, including enhancing information, services provided and the ease of use of the webpages, and on some pages, to authenticate membership for login, customize the service contents or distribute advertising based on browsing history. A cookie is an electronic file that is transmitted from a particular webpage to a browser viewing that page which can be retrieved later to distinguish a customer’s computer.
We also use a system operated by a provider other than us for use of cookies. For more details, see here.
You can disable or delete cookies in your browser settings. However, this makes certain services, including services requiring login, unavailable.

Use of cookies

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Use of the cookie information by 3rd party service providers

In order to analyze user access and optimize advertising distribution, SENSAI Cosmetics Inc. have acquired statistical website usage information through cookies or web beacons operated by 3rd party service providers (*1) and also distributed advertising via 3rd party service provider on their websites. The cookie information used for access analysis or advertising distribution by 3rd party service providers cannot be used to distinguish an individual. SENSAI Cosmetics Inc. in conjunction with 3rd party service providers have optimized and distributed advertising (ex. retargeting advertising and behavior targeting advertising) based on the customer’s previous access to SENSAI website or other website with a combination of 1st party cookie (ex. Google Analytics Cookie) and 3rd party cookie (ex. DoubleClick Cookie).

(*1) 3rd party service providers whom SENSAI Cosmetics Inc. engage for web access analysis and advertising distribution refers to the following companies.
For details of cookie information use by 3rd party service providers, please visit their website linked below.
If you wish to disable cookies (opt-out), please access the opt-out pages of each 3rd party service provider described below and follow the steps to disable cookies. Please note that disabling cookies (opting-out) may restrict use of some services.

Service for optimization of advertising distribution

Service for website access analysis

List of opt-out pages

Opt-out page for Google Inc.: http://www.google.com/settings/ads
Opt-out page for Google Inc. DoubleClick cookie: https://www.google.com/settings/u/0/ads/plugin?hl=ja
Opt-out page for Yahoo Japan Corporation: http://btoptout.yahoo.co.jp/optout/preferences.html
Opt-out page for FreakOut, Inc.: http://fout.jp/privacy-policy-2/
Opt-out page for Facebook, Inc.: https://www.facebook.com/ads/website_custom_audiences/#_=_
Opt-out page for D.A.Consortium Inc.: http://feedback.impact-ad.jp/optout?a=mone

Use of Google Analytics

SENSAI Cosmetics Inc. use Google Analytics on their websites to collect information for marketing and promotion, conduct statistical analysis of website usage, perform maintenance and management, and solve problems. Even though Google Analytics collects user information via cookies, information that can be used to identify an individual is not collected. User information collected by Google Analytics via cookies shall be managed by Google in accordance with Google’s privacy policy.
If you refuse to have your information collected by Google Analytics on SENSAI Cosmetics Inc. websites, you can suspend collection of information by enabling the Google Analytics Opt-out Add-on on the following Google page.
Google Analytics Opt-out Add-on
https://tools.google.com/dlpage/gaoptout?hl=ja

For more details on the information collected by Google Analytics and Google’s privacy policy, please visit the following Google websites. Please note that none of the SENSAI Cosmetics Inc. shall be responsible for any damages resulting from the use of Google Analytics services.
Google Analytics Terms of Services
http://www.google.com/analytics/terms/jp.html
Google Policy and Terms
https://www.google.com/intl/ja/policies/privacy/