Your comments and questions are important to us. If your inquiry cannot be answered by the FAQ's, please contact us using the Contact Form or call us on +41 800 11 33 66.

Data Privacy Statement of the SENSAI Beauty Club Switzerland

The SENSAI Beauty Club is offered by Kanebo Cosmetics (Europe) Ltd (hereinafter also referred to as "Kanebo" or "we" or "us" or "our") and can be used in our sales outlets in Switzerland. The protection of your personal data is important to Kanebo. This data privacy statement contains information about how we process your data in compliance with current legislation.

1. Who is responsible for processing your data?

The data controller responsible for the processing of your data pertaining to the SENSAI Beauty Club is Kanebo Cosmetics (Europe) Ltd, Brandschenkestrasse 150, 8002 Zurich.

2. What data do we process?

Personal data are processed in the context of the SENSAI Beauty Club. These include the data provided by you when you apply for membership of the SENSAI Beauty Club such as your name, address, date of birth, email address and telephone number. After your application is accepted, you receive a SENSAI Beauty Club member number that can be used to identify you. We also capture data concerning your skin type, your previous purchases of SENSAI products and the SENSAI sample products that we give to you.

3. To what purpose do we process your data?

We process your personal data in order to manage the SENSAI Beauty Club and to analyse the marketing and sales performance of SENSAI products for market surveys. We will also use your data to send you advertising material about SENSAI products unless you select the "opt out" option on the form applying for membership of the SENSAI Beauty Club.

4. What is the lawful basis for the processing of your data?

By applying for membership, you consent to the processing of your data as set out here. Consent is provided voluntarily. Unfortunately, you cannot participate in the SENSAI Beauty Club if you should choose to withhold your consent. You can also revoke your consent at any time with future effect, in which case you also cannot continue to participate in the SENSAI Beauty Club.

5. Who receives your data?

We can forward your data to our service providers (e.g. accountants, auditors, marketers, units providing sales, product and service support as well as telecommunication and IT services) and to the authorised distributors of SENSAI products in Switzerland (if any). Customer data are only passed on to Kanebo's headquarters in Japan in anonymised form.

6. For how long do we process your data?

We process and store your personal data for as long as you are a member of the SENSAI Beauty Club and the data are needed for the processing purposes mentioned here. Your data are erased or destroyed when your membership ends, unless they have to be stored for a specified period by law.

7. How do we protect your data?

We safeguard the confidentiality and security of your personal data. We have implemented adequate technical and organisational measures to protect your data against loss, misuse and unauthorised access.

8. What are your data protection rights?

Where these rights are granted under the applicable data protection laws, you generally have a right to request information about the processing of your personal data, a right to rectification if your data are wrong or incomplete, a right to erasure, a right to restriction of processing, a right to object and, if applicable, a right to data portability and to lodge a complaint with a supervisory authority. Please note that these rights are subject to certain conditions and there may be exceptions.

If you have any questions about this data privacy statement and the assertion of your rights, please contact Kanebo Cosmetics (Europe) Ltd, Brandschenkestrasse 150, 8002 Zurich, Email:

9. Updating of this data privacy statement

This data statement is dated July 2018 and is valid at present. You can at any time ask our sales outlets for the latest data privacy statement or access it on our website at

We reserve the right to amend this data privacy statement from time to time in order to comply with legal, regulatory or operational requirements. We will inform you about material changes to this data privacy statement at our sales outlets and on our website.

Page Top