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How can I process a return? 

If you are not satisfied with your SENSAI E-Boutique purchase, you may exercise your withdrawal right within 14 calendar days from receipt of delivery. For hygiene and safety reasons, sealed products that have been opened (e.g. if the seal has been removed or tampered) are excluded from return. Please note that items purchased on  cannot be returned in store. Should you have redeemed a gift or samples with your purchase, you are not obligated to return the gift or samples.
For complete information on returns, please refer to the Return Policy or contact our Customer Service.
 After communicating your withdrawal, you will have 14 calendar days for shipping the product back to us. You will have to bear the costs for shipping the products back to us. To return an item, click on “My Orders” in your account. Once your order status is “shipped”, you will see a return option. Simply click on this link and follow the process. In the unlikelihood that you experience an allergic reaction, you receive the wrong product, or your product arrives damaged, please contact our customer service team to process your return.
Please ensure you download the return form at the end of process and include it in the box when you are sending your order back. Then simply send the packaging to the address provided.
If you checked out as a guest, you can return your products through the link in your confirmation E-mail. 

Is it possible to return an item purchased online at a SENSAI store?

Purchases made on cannot be returned or exchanged in store. For further information, please refer to the Return Policy, or contact our Customer Service for further advice.

Your comments and questions are important to us. If your enquiry cannot be answered by the FAQ`s, please contact us using the contact form or call us on +39 331 1623618.​

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