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Your comments and questions are important to us. If your inquiry cannot be answered by the FAQ's, please contact us using the Contact Form or call us on +39 331 1623618.​

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MY ORDERS


How can I place an order to purchase an item?

To purchase our products on www.sensai-cosmetics.com, simply select the item you wish to buy and click on “Add to bag” underneath the product. For items in different size or colours, you can select your preferred option when adding to bag. Once you have added all your items to your bag, click on “Checkout” to proceed with the ordering process.
You may place an order without a SENSAI account, simply check out as a guest. If you however would like to benefit from a more personalised experience, we would recommend signing up for a SENSAI account. 


How can I check my order status? 

To check and track your order status, sign into your account and go to “My Orders” or click on the link provided in your confirmation E-mail. If you checked out as a guest, you can also click on the link provided in your confirmation E-mail. Tracking of your order will only be available once the order status has changed to “Shipped”.
Please note that your order history can only be viewed from the moment you have created an account. Previous orders placed with the same E-mail address cannot be added to your order history.


Your comments and questions are important to us. If your enquiry cannot be answered by the FAQ`s, please contact us using the contact form or call us on +39 331 1623618.​

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SENSAI will use your personal data only to respond to your request. Please read our Privacy Policy for further information on how SENSAI process your personal data.

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