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CONTACT

Your comments and questions are important to us. If your inquiry cannot be answered by the FAQ's, please contact us using the Contact Form or call us on +39 331 1623618.​

How can we help?


MY ACCOUNT


How do I register or sign in to my SENSAI account? 

To register a new SENSAI account or sign in to your SENSAI account, click on the “My Account” icon located in the menu at the top right of the website. Click on “create an account” to register for a new SENSAI account or provide your log in details to sign in. For more information about your personal information security, please refer to our Privacy Policy & Terms and Conditions


I forgot my password, how do I sign in?

Should you forget your password, simply click on the “My Account” icon located in the menu at the top right of website and click on “Forgotten Password?”. Follow the given instructions and you will receive an E-mail to your registered E-mail address to securely reset your password. 


How do I change an address? 

Once signed in, click on the “My Account” icon which is located in the menu at the top right of website and go to “My Address”. To edit your shipping or billing address, click on the edit button, make your changes, and then click on save. However, please note that once you have submitted an order you may not change the address for that specific order but only for future ones. 


How can I delete my SENSAI account?

Should you no longer want to keep your SENSAI account, you may remove it by clicking on the “remove your account” link at the bottom of your “My Profile”, “My Account” page. You will then be asked to confirm this step by clicking on “Remove”. Once you receive the confirmation, your account has been removed. 


How can I subscribe or unsubscribe to the SENSAI Newsletter? 

To sign up and receive the SENSAI newsletter, simply enter your E-mail address in the newsletter field at the bottom of website. You can also choose to subscribe to the SENSAI Newsletter when creating an account.
Should you no longer wish to receive the SENSAI newsletter, click on the unsubscribe link found at the bottom of each SENSAI newsletter. 


Your comments and questions are important to us. If your enquiry cannot be answered by the FAQ`s, please contact us using the contact form or call us on +39 331 1623618.​

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  • Product Enquiry
  • Privacy Policy
  • General Enquiry

SENSAI will use your personal data only to respond to your request. Please read our Privacy Policy for further information on how SENSAI process your personal data.

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