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Your comments and questions are important to us. If your inquiry cannot be answered by the FAQ's, please contact us using the Contact Form or call us on +41 800 11 33 66.

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Return Order 

20 DEC 2020SHIPPED.

You can return all or part of your order within 14 days from the date of receipt. For hygiene and safety reasons, sealed products that have been opened are not eligible for return. If these conditions are met, you will receive a refund for the returned products. Please note you will be reimbursed by the same payment method you used to place the order.

Return your item to SENSAI in three easy steps:

  1. Tell us why you would like to return the item(s). Please select one reason for all items.

  2. Select which item(s) you would like to return.

  3. Download and print the return shipping form and include it in the package you are returning. Then please send the package to the address provided.
 
In the unlikelihood that you experience an allergic reaction or your product arrives damaged, please contact our customer service team to process your return.

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